The Integralia Vallès Foundation was born in June 2015 with the aim of contributing to the integration in the working world -to the ordinary company- of people with great physical disabilities in the territory of Vallés. It is the contact center (multichannel care center) of MútuaTerrassa for Primary Care and Àptima Center Clínic, operates through a special work center composed of 64 people and performs 3,000 telephone calls a day in a continuous service from Monday to Friday, 8 of the tomorrow at 8 in the afternoon.


The quality in terms of telephone effectiveness is very satisfactory and incorporates aspects of innovation in technology linked to the telephone and contact center management model. In this sense, it has a multi-channel technological platform that allows real-time management of different services and provides flexibility to adapt resources according to needs. In addition, at the end of 2015 - half a year after its launch - it received an international recognition for excellence in corporate social responsibility from the International Hospital Federation (IHF).


The implementation of this certification implies the commitment to continuous improvement of all processes as well as the analysis and search of solutions to continue leading the foundation to the efficiency and excellence of its services.


Obtaining this certification has been possible thanks to the participation and involvement of the entire team of the Integralia Vallés Foundation, which at all times has shown its enthusiasm towards a common challenge and team of continuous improvement of the contact center processes.