Mútua Terrassa

• Since its founding on 9 June 2015, the Integralia Vallès Foundation has met with success in all its activities.
• The Integralia Vallès Foundation was created to directly and boldly contribute to integrating people with disabilities from Vallès county into the workforce.
• The Integralia Vallès Foundation is an innovative initiative in Vallès county that approaches the insertion of disabled people from a social perspective of excellence.
• International recognition. International award for excellence in social corporate responsibility 39th World Hospital Congress. Chicago, 6 October 2015.

The Integralia Vallès Foundation integrates the knowledge, vision and philosophy of the DKV Integralia Foundation.

The Integralia Vallès Foundation aims to provide contact centre services via a special work centre. In order to do this, the centre strives to integrate people with physical disabilities (people in the special difficulties group) into the workforce. By addressing all types of disabilities, the centre can thus incorporate the greatest number of people with disabilities into the regular labour market.

The Integralia Vallès Foundation integrates the knowledge, vision and philosophy of the DKV Integralia Foundation. The synergy between the two organisations is what determines the success of Integralia Vallès Foundation. DKV Integralia Foundation brings excellence and knowledge on labour insertion and on the professionalization of the services of the contact centre. For MútuaTerrassa, this represents an activity of widespread territorial reach, the expansion of the amount of services offered, effective insertion of disabled people into the regular labour market and greater visibility for its insertion project.

The Integralia Vallès Foundation adopts the management of quality as a business culture and claims to be customer oriented.

Our quality policy is based on the following principles:

Customer Orientation
To achieve the maximum satisfaction of the needs, expectations and requirements of our clients. A satisfied customer is our best asset.
Results targeting
Identify the indicators of the company that allow us to assess the achievement of the established objectives.
Development and involvement of people
Work must be the way for personal and professional development. A satisfied collaborator is a motivated collaborator who will be able to give an excellent service.
Advanced work environment
Have access to the latest technologies, both in the sector and to adapt to the particular characteristics of each of our employees.
Social responsibility
Be the example and point of reference for social integration in the Vallès.
Continuous Improvement
All our efforts should be directed to be better every day in everything we do, improving the effectiveness of the quality management system.

Process orientation is our work concept, in which a management based on facts and data allows us to make decisions based on objective analysis.

In addition, the Integralia Vallès Foundation is committed to meeting the legal and regulatory requirements that may affect it and ensuring the availability of the necessary resources for a quality service provision.